☎
Incoming call answering
Answer calls in your business name using a script and instructions approved by your team.
Our services
24/7 Cab Call Center & Taxi Dispatch Services
Choose the call types and coverage that make sense for your operation. The final service scope, hours and systems will be agreed before launch.
⌖
Booking enquiries
Capture essential trip details and pass them through your agreed booking workflow.
↻
Changes and cancellations
Handle routine booking changes according to the permissions and rules you provide.
◷
Out-of-hours enquiries
Discuss cover for evenings, weekends or other periods when your office has limited staffing.
⇧
Message taking and escalation
Record messages and pass urgent or unusual situations to the appropriate person.
▣
Workflow and handover
Agree how information moves between your office, dispatch team and call-answering staff.
Designed around your systems
Tell us what your office already uses. We'll assess the process and confirm what can be supported before promising an integration.
- Documented call scripts
- Agreed booking information fields
- Clear escalation and handover rules
- Defined service hours and responsibilities
Need something specific?
Every operator is different. Let's discuss the calls you want covered, your current setup and the practical requirements for a trial.
Discuss your requirements →